Question 1

What is Tippo?

Accepted Answer

Tippo is a simple app that helps restaurants split and track tips fairly and transparently across their team.

Question 2

Who is Tippo designed for?

Accepted Answer

Tippo is built for restaurant owners, managers, and staff - including both front-of-house and back-of-house teams who participate in tip pools.

Question 3

How does Tippo calculate tip splits?

Accepted Answer

Tippo allows you to set your own rules based on: - Roles/positions - Hours worked - Custom percentages or weights Once set, Tippo automatically calculates each employee's share.

Question 4

Can staff see what they earned?

Accepted Answer

Yes. Every staff member gets their own profile where they can: - Log hours - View their tips after each shift - Track earnings over time

Question 5

Does Tippo support tip pooling?

Accepted Answer

Yes - Tippo is designed specifically for tip pooling systems, whether simple or complex.

Question 6

Is Tippo compliant with Canadian tip laws?

Accepted Answer

Tippo is built to support both: - Controlled tips (employer distributed) - Tip committee structures (staff-controlled) You are responsible for ensuring your setup follows your province's regulations, but Tippo is flexible to match compliant structures.

Question 7

Can managers or owners access tips in Tippo?

Accepted Answer

Tippo can be configured to match compliance rules: - In tip committee models, managers/owners are excluded - In controlled systems, managers/owners can manage distribution

Question 8

How are tips paid out using Tippo?

Accepted Answer

Tippo does not hold or transfer money. It calculates splits so you can: - Pay out cash or send e-transfers - Pay out on payroll as per your payment schedule Tippo tracks tips per employee over a period of time, which makes for easy release on payroll.

Question 9

Do tips need to be paid out immediately?

Accepted Answer

This depends on your tip out system. If you use a tip committee model, you must pay out tips after each shift. If you use a controlled tip model, tips can be held and released on payroll, subject to CPP, EI, and income tax. Some provinces allow for deductions to cover costs of controlled tip models. You are responsible for ensuring your setup follows your province's regulations, but Tippo is flexible to match compliant structures.

Question 10

Can Tippo handle different roles and pay structures?

Accepted Answer

Absolutely. You can assign: - Different weights to roles (server, kitchen, bar, etc.) - Custom rules for how tips are shared

Question 11

Is Tippo easy to set up?

Accepted Answer

Yes - setup takes just a few steps: - Add your tip pools - Add your staff - Define your tip rules - Start tracking and splitting

Question 12

Why should I use Tippo instead of spreadsheets?

Accepted Answer

Because spreadsheets: - Are time-consuming - Lack transparency - Are prone to errors - Are hard to understand Tippo gives you: - Instant calculations - Clear reporting - Full transparency for your team

Question 13

Does Tippo require staff to download or have passwords?

Accepted Answer

Staff can log in easily with email - no complicated setup required.

Frequently Asked Questions